When jobs, customer details and updates live in different places, someone has to carry the work between them. Too often, that someone is you. We connect the tools you already use and build what is missing.
Your part is one 60 to 90 minute Fit Call, one written scope to approve, and feedback on working versions. We handle the rest. Your Fit Call is with Gavin Brooks, who has spent two decades in operations: leadership in AT&T authorized and Apple-certified retail, owning a last-mile delivery company, and working in dealership lot operations.
A customer request becomes a quote, then a job, then an invoice. Someone copies the details at every step and checks that nothing changed along the way.
The office needs to know where a job stands. Your crew needs the latest instructions. You end up passing messages between people who already have enough to do.
We work with owners and operations leads coordinating people, jobs, vehicles and customers. Your team might be on a dealership floor, at a customer’s property or moving between locations.
We are probably not the right fit if you want a website and nothing else, if nobody owns the process day to day, or if the work is a single task with no systems behind it. If that is you, we will say so and point you somewhere better.
Gavin Brooks came to software through operations: selling the connectivity behind phones and tracking devices, owning a delivery fleet and working in automotive. He has been the person choosing the tools and the person relying on them when the day gets busy.
That experience shapes Paddock20. We ask how the work gets done, listen to the people doing it and build around the parts that matter.
Paddock20 is a young company, and you can check the work. The Test Track runs on a real car and real invoices. Every build starts from a written scope you approve.
You own the app, its credentials and its repository. Our own tools inside it can be used only in that app, and your agreement covers the handover of accounts and licenses.
Connect intake, quoting, scheduling, follow-ups and reporting. Replace repeated copy-and-paste work with a process that sends decisions to the right person.
$749 to $4,999The final price follows the agreed scope.
Answer incoming calls, collect the details and route the next step around your business rules. Where your scheduling system supports it, the agent can book appointments too.
From $1,496.99Setup. Ongoing service is priced separately.
Amy answers our own line. Call (615) 551-3500 to hear one.
SupercarIQ names a car from a photo and prices it from auction results. iGot Receipts keeps the paper trail on a car. RAIL Redline rewrites a draft in your voice.
Fifteen minutes on a video call with Gavin Brooks, free. You describe what you need, and he says whether a Fit Call makes sense next, or points you somewhere better.
The Fit Call is a paid working session with Gavin Brooks on one real workflow. We go through the process, the people involved and what you have already tried.
$24960 to 90 minutes
The $249 counts toward your build when you sign the written scope within 30 days.
Within two to three business days you receive a written scope: the approach we recommend, the assumptions behind it and the price. If a build needs more investigation before it can be priced, we say what still needs checking and agree on the next step.
Scope a build with RAIL, sketch an app concept, score your operation free in about 90 seconds, or get a free audit with the three fixes worth doing first. RAIL Redline starts with a 7-day free trial.
Not always. Often the first step is to check what your current software can already do, or to connect the systems you use. We start by understanding the work so we can recommend a sensible approach.
Can you work with our current tools?
Often, yes. We review what you use, how it stores information and what integrations it supports. Access, licensing and technical limits become part of the recommendation.
Do you only work in automotive?
No. Automotive is an important part of our experience and portfolio. We also build for service businesses with similar operating needs: coordinating teams, moving information and keeping track of work.
Who owns the application?
Your agreement defines ownership of the custom application, its source code and the access delivered to you. Third-party tools keep their own licenses and fees.
What does it cost?
Workflow automation runs $749 to $4,999. Custom software runs $5,000 to $7,000 for a focused first version and $9,000 to $12,000 or more for a broader application. Each build is quoted in writing, including recurring costs such as hosting and third-party services. The Fit Call is $249. The $249 counts toward your build when you sign the written scope within 30 days.
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